1 Message
I have to sign in twice
As many have said for at least 2 years, I login, receive 2FA code, hit verify, I'm sent back to login screen, another code, then it logs in. All the other threads appear to be closed with no working solution. For me it's not some outdated browser. I'm on chrome on Android (latest builds) it also happens with the Xfinity app on Android. (others are having this issue on desktop & iOS devices. Feels like a known issue, is there a solution in sight? I also don't have cache set to auto clear as some post responses suggest.
Thanks.
XfinityJoe
Official Employee
•
1.2K Messages
2 years ago
@user_07yyb2 Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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