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balletmeredith
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2 Messages

Friday, June 13th, 2025 11:36 PM

I have attempted to cancel for the last 3 months and you won't let me!!!

I have attempted to cancel my service that I have not used for the last year and a half. Yet I continue to get charged even after they tell me it has been cancelled. Can a REAL person talk to me and confirm it has been canceled and please get me off all messaging?! I am EXTREMELY frustrated. Xfinity is a SCAM, I highly discourage anyone from using their services. What horrendous customer service. I have wasted over $800 with this company and yet they CONTINUE to charge me. Someone please help me. 

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1 day ago

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XfinityMartyR

Official Employee

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2.2K Messages

1 day ago

 

balletmeredith We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Are you trying to cancel Xfinity Residential services, Xfinity Mobile, or NOW Internet? 

 

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balletmeredith

Visitor

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2 Messages

I am trying to cancel my internet that I was paying for in an old apartment. The equipment was provided by the apartment and STAYED in the apartment. I want to cancel EVERYTHING. 

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1 day ago

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XfinityMartyR

Official Employee

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2.2K Messages

 

balletmeredith Thanks for the additional information! Let's take a closer look at your account. Please send us a direct message. 
 
 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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