1 Message
I did not cancel.
I received an email stating that I requested cancellation. I did not make this request and need my account restored.
1 Message
I received an email stating that I requested cancellation. I did not make this request and need my account restored.
XfinityAdrienne
Official Employee
•
830 Messages
12 days ago
Hey there, user_8dyxrm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We would be more then happy to investigate the account with you, and make sure the services are back online for you. Typically, this is caused by someone inputting the address incorrectly when moving, usually off by a number or 2. But we can make sure that it is fully resolved. Can you please send us a DM to dive into the account with you?
Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "
Direct Message icon”
(upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0