Visitor
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1 Message
I can’t sign in
Enter I’d, password, receive code to cell phone, enter code, receive request to enter code sent to email. Nothing, no code received. Send new code. Still nothing, no code. HELP!
Visitor
•
1 Message
Enter I’d, password, receive code to cell phone, enter code, receive request to enter code sent to email. Nothing, no code received. Send new code. Still nothing, no code. HELP!
XfinityMatthew
Official Employee
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241 Messages
2 days ago
Hello user_pxhttk we can check the account to see what email it is sending the codes to. But if the email address is the correct one then you will need to reach out to the Customer Security Assurance team. Business Hours: 8:00am - 12:00am EST, 7 days a week Contact: 1-888-565-4329 . If you'd like us to double-check your contact information on file send us a direct message with your full name and address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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