1 Message
I cant sign in.
So basically I was ordering internet services for my home and then when I went to sign in I got an email that said my accounts were linked?? But I only have one account. I tried signing in via the website but it kept lagging out. I tried the app but it told me I signed in successfully but I didn't have authorization? I don't even know if my order went through and I have zero clue on what to do.
XfinityJohnG
Official Employee
•
2.3K Messages
2 years ago
Thank you very much for reaching out to us here @JPonceV. I will be happy to look at any order on your account from here. Could you send us a direct message with the full name and complete address for your service?
Click "Sign In" if necessary
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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