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user_oofhlf
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Visitor

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1 Message

Friday, April 25th, 2025

I can't sign in. Last night my computer signed off & restarted. Now I can't sign in. My ID doesn't work. Xfinity doesn't except any ID.

Last night my computer signed off & supposedly restarted & now I can't sign in. Your virtual assistant is of no help. What happened ?

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Updated 

4 months ago

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BluzJM58

Visitor

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1 Message

4 months ago

Having same problem and trying to get Xfinity help is useless.

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XfinityBillie

Official Employee

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3.6K Messages

@BluzJM58 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Can you clarify if this is an issue with your Xfinity username and logging into our website? If so, can you share what type of error you are receiving?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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XfinityThomasB

Official Employee

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2.3K Messages

4 months ago

user_oofhlf the login prompt is for your computer login or to an Xfinity based website/app? Appreciate you taking the time to reach out for help. 

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