arielklevecz's profile

Regular Visitor


3 Messages

Sat, Mar 28, 2020 12:00 PM

I cannot view my account information after I sign in, and I need to cancel my subscription

I cannot view my account information after I sign in, I get a communication error. 


I need to get to my information because I need to cancel my account after moving, and I do not have access to my billing information. The represenatative I called would not help me even though I had all other information associated with my account.



Official Employee


6.7K Messages

1 y ago

Hello arielklevecz. Thank you for visiting and posting on our Forum. We're sad to see you want to cancel your subscription. I can assist with troubleshooting your online account access issues. Please send me a private message and include your full name so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here