Visitor
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1 Message
I cannot cancel my service
I am trying to cancel my service. I logged into my account last week, (Monday 7/6) attempting to find a way to cancel online. There was an option to 'move service', but not cancel. When I tried to ask about cancelling service in the chatbot I would either receive a message that an error was encountered, or would be directed to request a callback. My earliest callback option was Saturday, 7/11. I chose Saturday morning as my callback. I never received a call.
In general I have had a good experience with Xfinity, so I was surprised at these unethical tactics designed to make cancelling service difficult. What do I have to do to cancel my service? Do I have to just cancel my auto-pay? I'm sure my service will be cancelled then.
Kari [Edit: Personal Information]
XfinityEmilyB
Official Employee
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3K Messages
5 hours ago
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
(edited)
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XfinityDilary
Official Employee
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3.5K Messages
2 hours ago
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