I can use the hotspot or the internet and it won’t let me your charging me

Good Morning, @user_ugy0bk! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the access concerns regarding your Internet services, it certainly is not what we want for our customers. 

Can you share with us any further troubleshooting steps you have completed? Can you confirm that you're not an interruption?