Regular Visitor
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2 Messages
I can login to my account but can't see details
Signed up last November. When I sign in with that email I get the following message : "We're getting your account set up. Check back soon to track and activate your services." The wierd thing is that it shows what appears to be an old comcast email address.
I can't get into my new account, and I need to change credit card for my current billing. Right now I can't get into anything. 😠
Responses
ComcastAnna
Official Employee
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87 Messages
2 m ago
Hi @rljones39, welcome to Xfinity Forums! I am sorry to hear you have had troubles viewing the new account online. I would be happy to help get to the bottom of this. Can you send me a private message with your current service address and full name?
To send a private message please click my username "ComcastAnna" and select "Send Message" on the dropdown.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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j_terry88
Regular Visitor
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2 Messages
2 m ago
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