Visitor
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1 Message
I am unable to pay for account online
My mother’s account has my email as well and it links to her account when I’m trying to pay mine. It will not let me change to my information
Visitor
•
1 Message
My mother’s account has my email as well and it links to her account when I’m trying to pay mine. It will not let me change to my information
XfinityBillie
Official Employee
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4.3K Messages
10 days ago
@user_rxzl3d Hi there! We appreciate your time in reaching out to us here on our Xfinity Forums. I understand how frustrating this is! My dad added me as a manager to his account to help him with bills and such. It took me a minute to figure out how to switch between accounts. This link will provide you the steps to navigate from your mother's account to yours so that you can process your payment. Let me know if you run into any errors, we're here to help!
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