Visitor
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1 Message
Hulu/Disney Activation Issue
I can’t activate my Hulu/Disney subscription through Xfinity. There is no activation link under “my subscriptions” and when I try to log in through the apps themselves they only give me options to pay for new subscriptions.
XfinityMartyR
Official Employee
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3.7K Messages
1 day ago
If the Activate button is missing from xfinity.com/yoursubscriptions, or if Disney+/Hulu only offers options to purchase a new subscription, there may be an issue with the activation entitlement.
Please try the following steps to reach a resolution:
Go to xfinity.com/yoursubscriptions and sign in with the Primary user ID, and verify that the Disney+/Hulu benefit is listed on the account.
If an activation option appears, select Activate and sign in using your existing MyDisney email address to retain profiles and watch history.
If there is no Activate button, sign out of Disney+ and Hulu, clear browser/app cache, and check My Subscriptions again from a different browser or device.
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