how to unblock account

unable to sign in to Xfinity account - result is either Confirm email or Confirm phone number or both and this never ends. Alternatively, receive message "Blocked by Policy".

Responses

Oldest First

Selected Oldest First

XfinityMarcus

Official Employee

•

1.9K Messages

11 hours ago

@user_39i2y3 thank you for using the Xfinity Community Forums page to reach out regarding concerns accessing your account. Let's get your access restored together. Are you connected to a VPN by chance?

2

0

U

user_39i2y3

Visitor

•

2 Messages

I did recently try a VPN app but I thought that I disconnected it.

Like

Reply

11 hours ago

0

XfinityDilary

Official Employee

•

2.7K Messages

user_39i2y3. Have you checked to make sure the VPN connection is offline? I also recommend clearing the cache and cookies. Can you try that and let me know if that helps?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

9 hours ago

0

Sign-In and Account Management

user_39i2y3

how to unblock account

XfinityMarcus

user_39i2y3

XfinityDilary

New to the Community?