how to unblock account

unable to sign in to Xfinity account - result is either Confirm email or Confirm phone number or both and this never ends. Alternatively, receive message "Blocked by Policy".

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XfinityMarcus

Official Employee

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2.2K Messages

8 months ago

@user_39i2y3 thank you for using the Xfinity Community Forums page to reach out regarding concerns accessing your account. Let's get your access restored together. Are you connected to a VPN by chance?

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user_39i2y3

Visitor

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3 Messages

I did recently try a VPN app but I thought that I disconnected it.

8 months ago

0

XfinityDilary

Official Employee

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3.4K Messages

user_39i2y3. Have you checked to make sure the VPN connection is offline? I also recommend clearing the cache and cookies. Can you try that and let me know if that helps?

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8 months ago

0

Sign-In and Account Management

user_39i2y3

how to unblock account

XfinityMarcus

user_39i2y3

XfinityDilary

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