Skip to main content
user_4snz6x
1st Topic

Visitor

 • 

3 Messages

Wednesday, April 22nd, 2026 1:48 AM

How to setup a new service at a 2nd residence

I need to setup service at a new residence on May 1st, while maintaining my current one for at least a month. I've attempted to create a new account, but I cannot without a different phone number than my main one, which I do not have. Is there a way to accomplish this?

Question

 • 

Updated 

24 hours ago

17

2

0

Oldest First
Selected Oldest First

Accepted Solution

XfinityJeffB

Official Employee

 • 

305 Messages

1 day ago

Hello user_4snz6x, thank you for reaching out here in our Xfinity Community forum. I would be happy to assist you in setting up the service at your new address. I understand you want to maintain servicer at your current address for a month or so after setting up at the new address. I have done that plenty of times. To do that, I will need to get some information from you best kept private. 

 

4

0

user_4snz6x

Visitor

 • 

3 Messages

Thanks, I will send you a private message

Like

Reply

1 day ago

0

XfinityJeffB

Official Employee

 • 

305 Messages

Please follow these steps:

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

 

How to Send Us a Direct Message:

 

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

user_4snz6x

Visitor

 • 

3 Messages

Thank you, I've sent the mesage

Like

Reply

1 day ago

0

XfinityJeffB

Official Employee

 • 

305 Messages

Thank you, I will take care of you there.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

XfinityJeffB

Official Employee

 • 

305 Messages

24 hours ago

Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

0

0

forum icon

New to the Community?

Start Here