how to move secondary email to new account
Transfer secondary email address to another Comcast account
Years ago I set up secondary email addresses for my two children. Now they are adults with their own homes, Comcast accounts and internet service. They want to use the email addresses that they have used for years but it is becoming more problematic when I am the one getting email alerts (primary email) that a change has been made to a secondary email address. In addition, they would like the option of promoting their long-standing email address as their primary email address since they had to come up with a random unique email when they opened their accounts and now never use other than for Comcast account management.
Is there any way to transfer (e.g. give) a secondary email address that I own to another Comcast primary account holder?
2 months ago
Good evening @jill-ill. I hope you are enjoying your night. We truly appreciate you reaching out to our team of Digital Care experts here on our Community Forums page. We are here and happy to help with your Xfinity account questions/needs.
You asked a great question pertaining to taking your secordary Comcast email and transferring it over to another primary Comcast account. This can be done from this helpful link; How To Link, Unlink and Switch Between Multiple Xfinity Accounts - Xfinity Support which will take you through the steps to link over that infomation. If you run into any issues please let us know.
2 months ago
For those who come across this thread - was able to get this resolved. The number to call was 844-963-0185 which is the higher level of support for Comcast Security Assistance Team. Was great to work with and took about a half an hour. Had my son by my side - which I highly recommend as they needed info from both of us.