how to get private message feature

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@iamxl wrote:

i am trying to message a comcast agent, but found out no private message feature enabled? 

 

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Access your SETTINGS in the Community Forum when logged in and select PREFERENCES.  Ensure Private Messenger option is checked.  And, as stated previously, sending unsolicited private messages is against Forum Policy.

@jav6joev 

I tried that for another thread.

No Private Message option exists in my preferences currently.

Hello, @iamxl, please click on my name and use the send message option to send us a message with your name and service address so we can help! We have a dedicated team that can help with any account concern.