iamxl's profile

New Poster

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1 Message

Mon, Dec 28, 2020 1:00 PM

how to get private message feature

i am trying to message a comcast agent, but found out no private message feature enabled? 

 

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

6 m ago

It’s against forum guidelines to send unasked for private messages. Make a post in the appropriate section about your issue and an Official employee will ask you for your information and go from there.
jav6joev

Bronze Problem Solver

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2.1K Messages

6 m ago


@iamxl wrote:

i am trying to message a comcast agent, but found out no private message feature enabled? 

 


Access your SETTINGS in the Community Forum when logged in and select PREFERENCES.  Ensure Private Messenger option is checked.  And, as stated previously, sending unsolicited private messages is against Forum Policy.

commanguy

Silver Problem Solver

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5.9K Messages

6 m ago

@jav6joev 

I tried that for another thread.

No Private Message option exists in my preferences currently.

 

Official Employee

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328 Messages

5 m ago

Hello, @iamxl, please click on my name and use the send message option to send us a message with your name and service address so we can help! We have a dedicated team that can help with any account concern.

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