Visitor
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8 Messages
How to enable 2fa for 3rd party mail apps
I use the mail app on my iphone for my e-mail.
I have the xfinity authenticator app set up and it prompts me to approve sign-ins from the web site but it never prompts me when adding my e-mail account to my iphone or when opening the mail app.
Am I doing something wrong? I don't want to have to open a web browser on my phone to check my mail as the only way to have my account protected.
CCHeather
Problem Solver
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1.1K Messages
3 years ago
@horsemenl Thank you for reaching out to the Digital Care Team. Once you have enrolled in Two-Step Verification, you will be asked to enter your verification code each time you sign in on your device (mobile phone or laptop, for example). Each time you enter your verification code, however, you will be given the option to not require the code for future sign-ins from that particular device when using the same browser or app. This means that you will only be asked for your unique verification code when you are signing in from a new device that you've never signed in from before, or if you are signing in from a device that you haven't used in a while. This is why you would not be prompted.
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horsemenl
Visitor
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8 Messages
3 years ago
I had never signed in from my phone.
It was the first time setting up my e-mail there
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