rdfrench2's profile
rdfrench2
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1st Reply

Visitor

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3 Messages

Mon, Nov 29, 2021 6:18 PM

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How to change plans?

I've tried a bunch of times to change my triple play plan online, but I always get bounced to the

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help.

page (I've tried with Firefox and Edge).

Question

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Updated 

6 m ago

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Accepted Solution

XfinityMary

Official Employee

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271 Messages

6 m ago

Hello again! I wanted to quickly reach back out and thank you for your time today. I am glad we were able to help find the right plan so you are able to save a little money while upgrading your service levels. It has been a pleasure helping out today. As always, we are here 24/7 if you need anything. Have a great night and thanks for being an AWESOME part of Comcast!

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XfinityMorgan

Official Employee

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3.1K Messages

6 m ago

Hi, rdfrench2. Thanks so much for posting! You're in the right place for help with your plan. Is there anything in particular you are looking to add or remove as far as your service goes?

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rdfrench2

Visitor

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3 Messages

6 m ago

I wasn't expecting to be doing this in public, but what the heck.  :)  I want the same TV plan, the same phone, and 4 times the internet speed for less money than I'm spending now.

Whaddaya got for me?

(Based on the current price list, that should be easily doable...)

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XfinityMorgan

Official Employee

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3.1K Messages

We'll be going to private message here shortly, in order to go over specifics. For now, we're just looking to get a good idea of what you're looking to accomplish overall. It sounds like your goal is to keep your service level mostly the same (while increasing internet speed as much as possible) but at the same time reducing the bill. Sound about right? :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 m ago

rdfrench2

Visitor

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3 Messages

That's what I'm looking for, thanks! 

6 m ago

0

XfinityMarcos

Official Employee

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725 Messages

@rdfrench2, of course, that's what we're here for 🙌. It's definitely that time of year to start looking at ways to save a little money, especially for the holiday season. I appreciate you trying to do the self-service route, it's odd that you weren't able to. It could be that your area has recently seen updated lineups and tiers, but I can help you out all the same. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 m ago

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