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rdfrench2
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Visitor

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3 Messages

Monday, November 29th, 2021 6:18 PM

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How to change plans?

I've tried a bunch of times to change my triple play plan online, but I always get bounced to the

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help.

page (I've tried with Firefox and Edge).

Question

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Updated 

4 years ago

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Accepted Solution

XfinityMary

Official Employee

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271 Messages

4 years ago

Hello again! I wanted to quickly reach back out and thank you for your time today. I am glad we were able to help find the right plan so you are able to save a little money while upgrading your service levels. It has been a pleasure helping out today. As always, we are here 24/7 if you need anything. Have a great night and thanks for being an AWESOME part of Comcast!

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CCMorgan

Gold Problem Solver

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3.3K Messages

4 years ago

Hi, rdfrench2. Thanks so much for posting! You're in the right place for help with your plan. Is there anything in particular you are looking to add or remove as far as your service goes?

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rdfrench2

Visitor

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3 Messages

4 years ago

I wasn't expecting to be doing this in public, but what the heck.  :)  I want the same TV plan, the same phone, and 4 times the internet speed for less money than I'm spending now.

Whaddaya got for me?

(Based on the current price list, that should be easily doable...)

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CCMorgan

Gold Problem Solver

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3.3K Messages

We'll be going to private message here shortly, in order to go over specifics. For now, we're just looking to get a good idea of what you're looking to accomplish overall. It sounds like your goal is to keep your service level mostly the same (while increasing internet speed as much as possible) but at the same time reducing the bill. Sound about right? :)

I no longer work for Comcast

4 years ago

rdfrench2

Visitor

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3 Messages

That's what I'm looking for, thanks! 

4 years ago

0

XfinityMarcos

Official Employee

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2.4K Messages

@rdfrench2, of course, that's what we're here for 🙌. It's definitely that time of year to start looking at ways to save a little money, especially for the holiday season. I appreciate you trying to do the self-service route, it's odd that you weren't able to. It could be that your area has recently seen updated lineups and tiers, but I can help you out all the same. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? 

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4 years ago

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