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How to access previous inactive account from a different address (Feb 2023 until July 2023
How to access previous inactive account from a different address (Feb 2023 until July 2023).
I move out from my old apartment last year in August 2023. Xfinity create a new account for me and set my previous xfinity account with the previous address as inactive. However, I need to access the billing statement from February 2023 until July 2023. How can I do that?
EG
Expert
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107.5K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMichaelC
Official Employee
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4.1K Messages
11 months ago
Hey, @user_53bzhf! Thanks for reaching out to us on the forums! From time to time the system will automatically link your old account to allow you to still access it from the website. Have a look at How to link, unlink, and switch between multiple Xfinity accounts. If you do not see the old account listed, please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you
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