Skip to main content

    Support

    Offers

U
user_h5jess
1st Topic

3 Messages

Friday, March 14th, 2025 3:18 PM

How do I remove an old address?

I moved last year and transferred service to my new location, but when I log into Xfinity.com it says that I have two locations and it appears that each has a different account number. Not sure why my account number would have changed when I moved. How do I get rid of the old location? When I call Xfinity I can't talk to anyone and the automated assistant thinks I'm trying to move again.  Help!

Question

 • 

Updated 

2 months ago

26

1

0

XfinityKassie

Official Employee

 • 

1.7K Messages

2 months ago

 

user_h5jess Good morning! We appreciate you taking the time to reach out to our Xfinity Community Forums Team. Sometimes customers need to manage both accounts during the move, but I can see now that you are settled not wanting to keep the old account. Here are the instructions for removing the old account. Please let me know if you run into any issues. 
 
 
https://www.xfinity.com/support/articles/switching-between-multiple-accounts 

 

3

0

user_h5jess

3 Messages

Thank you for the response, but when I try to unlink the old address I get an error. Trying again gives me the same error.

Like

Reply

2 months ago

0

XfinityKassie

Official Employee

 • 

1.7K Messages

 

user_h5jess You are most welcome! Thank you for the screenshot. I'm sorry to hear you are running into some issues. Have you tried to delete your cache and cookies, log out, and then log back in? Can you please give that a try and let me know if you are still running into the error? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

user_h5jess

3 Messages

That worked. Thank you!

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here