user_6gph53 Here is a link https://www.xfinity.com/email that should help you login. It will also show how to transition over to Yahoo as well if you haven't done that already.
We can't help you unless you give us more details.
How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc.
Are you getting any error messages, and if so what are they?
XfinityShawn
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