Greetings, @user_drlf41! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues logging into your account, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you trying to log in after being unable to use your phone or computer for a while, or are they still down now, and you need a different way to access your account?
Hello user_p3cjal what specific issue are you running into when going to the site? We are seeing browser errors such as 404 Not Found, or a site specific issue like a user ID/ password errors?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
2.9K Messages
27 days ago
Greetings, @user_drlf41! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues logging into your account, but you have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you trying to log in after being unable to use your phone or computer for a while, or are they still down now, and you need a different way to access your account?
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