Visitor
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2 Messages
How do I change account ownership?
My ex has moved out and I am taking over our internet. Is there a way for me to become the owner of the account to keep everything running smoothly?
Visitor
•
2 Messages
My ex has moved out and I am taking over our internet. Is there a way for me to become the owner of the account to keep everything running smoothly?
XfinityMelinda
Official Employee
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325 Messages
8 hours ago
Hello @user_bk710f, and thank you for reaching out on our Xfinity Community Forum! I apologize hearing about your circumstances. We appreciate you wanting to keep your Xfinity services up and running, and you've come to the right place for help.
We understand there are situations where an account ownership change may be needed, including when a roommate or family member moves out. You can learn more about the process in our support article on https://www.xfinity.com/support/articles/account-ownership-change.
We'd be happy to help you get started. Is your ex still available to participate in the ownership transfer process, or will you need to explore other options?
Let us know a bit more about the situation, and we'll guide you through the next steps.
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