Visitor
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3 Messages
How do I cancel the TV Service on my account and keep the Internet service?
I would like to change my subscription and remove TV and phone services. How do I accomplish that? I tried manage my plan on the website, but it forces me to pick a new TV and phone package, there is no option to remove them from my plan.
XfinityNatalie
Official Employee
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904 Messages
6 hours ago
Greetings, user_3c9bcc! We appreciate you taking the time out of your Monday to reach out with your Internet-only plan request. Rest assured, you have reached the right team to assist you!
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We can now proceed with a direct message to review your service plan details and help you obtain an Internet-only promotion that fits your service level needs.
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XfinityAbby
Official Employee
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1.1K Messages
4 hours ago
Thank you for allowing us to assist you @user_3c9bcc. I am glad that we were able to find a plan that works for your household! If you do need any additional assistance in the future please feel free to create a new post!
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