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ahanjit
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Monday, August 5th, 2024 4:18 AM

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How can I close my Xfinity account if I have moved abroad?

I have moved permanently from US to India and I have tried every possible way to close my Xfinity account but I am not able to. Every way to contact the customer service seems to lead to a circular loop of automated systems which lead to nothing. They intentionally built the system in a way that it is impossible to cancel a subscription and they can keep charging the customer even when they are not availing the services. My next bill will be posted on 7 August 2024. That's why I am making this post as an evidence that I tried enough but Xfinity won't let me cancel the account. I hope this post will serve as a proof.  

Question

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Updated 

9 months ago

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XfinityChristy

Official Employee

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1.9K Messages

9 months ago

 

ahanjit Hello! Thank you for reaching out to our Xfinity Community Forums. We’re here to assist with all your account and service questions. Our Community Specialists are available to provide official support daily from 6:00 AM to 12:00 AM Eastern Time. If you contact us outside these hours, please expect a slight delay in our response. Rest assured, we’ll get back to you as quickly as possible. I’m really sorry to hear about the difficulties you’re facing with making this change to your account after your move. That sounds incredibly frustrating, and I understand how challenging it can be to navigate automated systems and get a resolution.
 
We genuinely want to help resolve this as quickly as possible. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 
 

 

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