how can i cancel service?

Thank you for reaching out, @user_n3g9ja I’m really sorry you’ve been dealing with that frustrating runaround, especially when you’re just trying to cancel your service after moving. I completely understand how exhausting it can be when you can’t get the help you need from the chatbot. I’d be happy to help get this taken care of for you. When you have a moment, please send me a DM with your full first and last name along with your full service address, and I’ll take a closer look and assist with getting your account cancelled.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID