Horrible website

You are absolutely right. They moved from Koros to Sprinklr for coding the forum. Since they are located in India it is hard to get thing fixed. I never trusted Sprinklr.

@user_622b19 

For clarity's sake, are you talking about their main portal page or these help forums ?

Thanks for taking the time to let us know about the trouble you're having with the app and website. We're here to help. To ensure we're on the same page, have you already attempted any troubleshooting so far?

I have experienced similar issues concerning needing to excessively sent to two-factor authentication even when clicking the box.  
In my opinion, every change I have noticed on the Xfinity site from not to about a year ago has made things infinitely worse.  

Came here to post a new thread on the same exact issue.  Both the Xfinity.com website as well as the new Xfinity app in iOS suffer the same issue of incessant 2FA and login for every action you make.  Tap on billing, enter password, enter 2FA.  Tap on existing service plan page, enter password, enter 2FA.  Not only that, it will forget what it was doing, and prompt you to enter password and 2FA two times in a row before you can even get to the page you clicked on.  It's the one of the worst user experiences I have seen on a website and app interface in a long long time.  Not to mention everything is abysmally long to load in 2023.  All this on my 200 Mbps tier internet service plan.

I ended up disabling 2FA for my Xfinity account because it is not worth it while I am in the process of figuring out if I want to change/renew my internet service or cancel and switch to T-Mobile 5G home internet.

I also agree. Xfinity's website has terrible sign in and "verification". It either keeps looping from "Sign-in, to verify, and again sign-in, to verify" Or it'll completely glitch out and say "Not authorized"... "I am not authorized to my own account? What is wrong with you people? For an internet provider, your internet website [Edited: "Language"]. Don't tell me "We strive for highest customer satisfaction" Nor "We are here to help" just FIX IT.

I work in IT and I had a feeling that I was not the only one.  I appreciate your post @user_622b19, I am having the same issue across multiple devices and different browsers (Google Chrome and Apple macOS + iOS Safari).  To try to access a PDF billing statement I was prompted for a password almost after every click, about 4-5 password prompts despite me clicking keep me signed in, and the remember this device to not get repeated 2FA prompts does not work.  Clearing browser cookies and application storage does not fix the issue.  This is ridiculous.  They must have fired their testing and quality assurance teams.

I agree that the web site keeps getting worse.  Why their web site and Xfinity iOS app is so slow to load page by page on a 200 Mbps+ internet connection in 2023 I cannot comprehend.  It is abysmal.

One other thing that drives me nuts, since for 2FA we're stuck with only using the Xfinity app as a TOTP option... the Xfinity iOS app offers press and hold long press on the 2FA notification prompts to approve or deny from your lock screen and they do not work.  If you click approve it does not work, sign in still hangs at waiting.  So then you have to use the code generator which takes forever to get to because the app is so slow, or you have to choose the text/email you a code on the sign-in page.  So if you want to use push to accept the 2FA code, you can only normal click on the notification to open the Xfinity app and then accept or deny the prompt.  What's the point of offering the long press in Apple push notifications if it doesn't work and then does not show the 2FA prompt if you open the Xfinity app.  So frustrating.

These types of issues would not be acceptable in many other organizations so write this code and support these systems/apps.  I wish Comcast Xfinity would hold themselves to a higher standard in this regard.

Been having ALL the same issues since the MOMENT the "xfinity" app started being pushed.

Your entire company is an absolute atrocity on mankind.

Forcing people to rent YOUR modem AND pay extra to get faster upload speeds and taking FOREVER to allow user owned modems to be provisioned on new Internet packages you offer?
Despicable.

The VERY MOMENT a fiber company offers service in my area I will be DITCHING your company as FAST as humanly possible.

Xfinity,
You are disgusting.

PS:
I hope your company burns to the ground. (metaphorically speaking)