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Mike_AG
Rousing Reactor
Expressive Exchange
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Contributor

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112 Messages

Wednesday, January 25th, 2023 5:03 PM

Closed

Home page error and blank page issue continues

The following message is shown when trying to display xfinity.com.  The page shows up for a moment, then it evidently goes all the way to the bottom and the following message is shown

A rendering error occurred: Cannot read properties of null (reading 'fields').

In addition the forum pages seem to now have the exact same error as the home page did before changes occurred.  There is a large amount of white space, making people think the site is down, and a message that complains about third party cookies.

How about doing some integrated testing instead of this knee jerk reaction?

A very annoyed customer

Michael [Edited: "Personal Information"]

Question

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Updated 

2 years ago

 • Edited

206

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CCTimothy

Valued Contributor

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406 Messages

2 years ago

Thank you for reaching out on the forums, @Mike_AG! I'm sorry to hear you're having problems with our website, but I would be glad to dig into this with you. Are you still experiencing the same issue? 

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Mike_AG

Contributor

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112 Messages

2 years ago

The issue with the odd message has been resolved.  However it appears the same issue that was reported with xfinity.com (and since resolved) needs to be propagated throughout the website. This is the message in question

GPC Signal Detected
This device/browser has now been opted out of third-party cookies. Please use the link below to provide us with your identifying information to opt out of the sale or sharing of your personal information.
Thank you...[Edited: "Personal Information"]

(edited)

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CCTimothy

Valued Contributor

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406 Messages

I appreciate the information, @Mike_AG! I'm glad you are now able to access the website, and we will keep an eye out for the "GPC Signal Detected" message that you noted here.When you were experiencing issues with the website a couple of days ago, we were seeing many other customers with the same problem. As I said, this other message is something we'll be looking out for. Thank you for the information!

 

Is there anything else we can assist you with right now?  

I no longer work for Comcast.

2 years ago

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