Visitor
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1 Message
hmmmm... that page didn't load correctly
I cannot get to manage my account and keep getting the error "That page didn't load correctly. I've tried to create a new account and link it, but it keeps coming up with my current account, and I cannot see where to create a new one. I've tried chatting with someone, but it keeps asking me to log in and when I log in, it just asks me to log in again, but refuses to help me unless I'm logged in. I've tried to call and the IVR just keeps telling me to self service online. I really don't know how to get in touch with someone at this company.
XfinityRaul
Official Employee
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2.2K Messages
4 years ago
Hello, @user_1f83c6. I'm sorry to hear you're having such a difficult time accessing your account. I know how frustrating it can be not being able to manage your account due to log in issues. I would be more than happy to help get you back on track.
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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