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user_91ab31
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9 Messages

Thursday, September 29th, 2022 4:02 AM

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Hmmm this page is not loading correctly

Like so, so many others in the past year it seems, I made a new account and signed up for a service in my apartment and was unable to view any account details after doing so. I did not receive a confirmation email that said I'd gotten the internet service, and whenever I try to look into my account information I get the page loading error loop. I'm honestly amazed this is still such a huge issue after all this time.

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4 years ago

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CCVanessa

Contributor

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234 Messages

4 years ago

@user_91ab31 Hi there, I hope your night is going well. I understand you are having some issues accessing your new account, and it would be my pleasure to help in any way I can. First, I want to welcome you to the Xfinity family. We appreciate you for choosing Xfinity as your service provider. To gain online access, you first need to create a username and password using your email on the Xfinity website. In most cases, you will need to wait for installation before you can actually log in and manage the account. Do you know when your services are scheduled to be installed? Do you have a tech coming out, or are you doing a self installation? 

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user_91ab31

Visitor

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9 Messages

@XfinityVanessa​ Hello. I am doing a self-installation, with my move-in set for the 8th. I was able to create a username and set up a password, but nothing I do accesses any information in my account and I'm not sure if I'm even signed up for internet service. 

4 years ago

0

CCVanessa

Contributor

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234 Messages

Sounds good. It will definitely take at least 24 hours to process in the system. The new account takes that long to show up on our end as well. What I can do is follow-up with you tomorrow, to see if you're having better luck then. And if not, I can pull up the account and verify the order as well as the services that are being installed. How does that sound? 

I no longer work for Comcast.

4 years ago

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user_91ab31

Visitor

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9 Messages

I will take you up on that, thank you.

4 years ago

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XfinityChristina

Official Employee

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923 Messages

Hi there. We just wanted to check back in with you. Has anything changed since we spoke yesterday? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

CCAaron1

Problem Solver

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954 Messages

I am sorry to hear that. Let's get your account pulled up and take a deeper dive into your account. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

4 years ago

0

CCVanessa

Contributor

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234 Messages

4 years ago

@user_91ab31 Ok got it. How long ago did you set up the account? Was it just today, or has it been more than 24 hours? 

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user_91ab31

Visitor

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9 Messages

@XfinityVanessa​ Just today, about an hour ago. 

4 years ago

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