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Thursday, October 14th, 2021 5:55 AM

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Hmm this page didn’t load correctly

New xfinity account. Keep getting error, “Hmm, this page didn’t load correctly.”  Please help

Question

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Updated 

4 years ago

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CCMichelle

Problem Solver

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788 Messages

4 years ago

Thanks for taking the time to reach out to us regarding your issues with the Xfinity my account page. I am terribly sorry to hear that you are having this issue. I love to my account app and I would hate to have this issue as it is super beneficial to all of our customers. I would love to dig further into this with you and get to the bottom of the issue. Can you please reach out through private message with your first and last name, name on the account if different and service address? 

 

Please only send a direct message when requested by an official employee--sending a direct message when not requested may result in the message being lost given the high volume of chat requests received daily. 
Ensure you are first signed in, then you will see an icon at the top right of your page. 
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

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Slatoffh

Visitor

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1 Message

@XfinityMichelle 

I have the same problem.

4 years ago

0

XfinityBillie

Official Employee

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3.5K Messages

Thank you for taking the time to reach out to us here on our Xfinity Forums. Are you trying to log in via the website or the app? Have you tried clearing your cache and cookies and attempting to log in again or used incognito mode? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

linkir14

Visitor

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1 Message

@XfinityBillie 

I’m experiencing the same issue with

”trouble loading the page correctly” when trying to view my account on the website. The problem is still present after following the steps above.


Also logging into any of the xfinity apps to view my bill results in the login screen closing. Which leaves me at the “Welcome. Sign In” screen on the app.

this was still occurring before I got xfinity internet because I was attempting to view my plan before purchasing and even after having my xfinity service activated and setup I still cannot view anything about my xfinity account.

4 years ago

0

CCJodie

Problem Solver

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1.3K Messages

@linkir14 Hi there! Since the issue has been going on since you started services this could be due to a username issue. This link can help make sure you're using the right one or you need to make it:  https://comca.st/2ZuzdVp.

I no longer work for Comcast.

4 years ago

0

user_ff4c85

Visitor

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1 Message

@XfinityMichelle I have the same problem! Please help.

4 years ago

0

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