U

Visitor

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2 Messages

Wed, Jun 29, 2022 1:33 AM

Hmm, the page didn't load correctly

I made a new account today for the new place I'm moving to next week.  After going through everything, I verified my account through the email that was sent to me.  However now I cannot access anything about my account.  Clicking on "My Account" takes me to a page that says "Hmm, the page didn't load correctly" and clicking on "View My Bill" or "Account Settings" has me entering my password over and over saying something went wrong.  I checked my card that I used to sign up and it was charged what it said it would charge me when I made the purchase.  I see other forum posts saying the same thing with the answer given to start a chat with "Xfinity Support" but I do not see the option to do that on my screen where they indicate it should be. Seems like I have to make a new post or comment to access it so that's what I'm doing.

Accepted Solution

Visitor

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2 Messages

3 m ago

After talking with @XfinityLinda through the chat, she informed me the problem was due to there already being an account for that address, meaning the old tenants did not cancel their service yet.  Asked apartment complex management to ask old tenants to cancel their service and once they did I was able to start over and get the account set up correctly.

Official Employee

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112 Messages

@user_ac28b0, we appreciate you reaching back out to us to regarding your services, I am the previous tenants were able to cancel their service which prompted the system to allow you to start your service, this is awesome, was there anything else we can assist you with at this time? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityLinda

Official Employee

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440 Messages

3 m ago

Hello, @user_ac28b0! Welcome to Xfinity! Thank you for joining us here in our community! We apologize for the trouble with your account access. We are happy to look into it for you. Just a heads-up, it is preferred you wait to send a Direct Message until it is asked of you by a Comcast verified employee. Since you did send one, I will continue there. 

Visitor

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1 Message

1 m ago

Hmm, the page didn't load correctly

I ordered service to and verified everything. I know all the details are correct, but I can’t access my account. I’ve cleared my cache and used different devices. Still nothing. 

XfinityAbbie

Official Employee

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1.1K Messages

@user_d8627e Hello and thanks for letting us know you are having issues with getting services. Can you create your own post detailing the issue, so we can better assist?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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