Visitor
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2 Messages
Hmm, the page didn't load correctly
I made a new account today for the new place I'm moving to next week. After going through everything, I verified my account through the email that was sent to me. However now I cannot access anything about my account. Clicking on "My Account" takes me to a page that says "Hmm, the page didn't load correctly" and clicking on "View My Bill" or "Account Settings" has me entering my password over and over saying something went wrong. I checked my card that I used to sign up and it was charged what it said it would charge me when I made the purchase. I see other forum posts saying the same thing with the answer given to start a chat with "Xfinity Support" but I do not see the option to do that on my screen where they indicate it should be. Seems like I have to make a new post or comment to access it so that's what I'm doing.
Accepted Solution
user_ac28b0
Visitor
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2 Messages
3 m ago
After talking with @XfinityLinda through the chat, she informed me the problem was due to there already being an account for that address, meaning the old tenants did not cancel their service yet. Asked apartment complex management to ask old tenants to cancel their service and once they did I was able to start over and get the account set up correctly.
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XfinityLinda
Official Employee
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440 Messages
3 m ago
Hello, @user_ac28b0! Welcome to Xfinity! Thank you for joining us here in our community! We apologize for the trouble with your account access. We are happy to look into it for you. Just a heads-up, it is preferred you wait to send a Direct Message until it is asked of you by a Comcast verified employee. Since you did send one, I will continue there.
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user_d8627e
Visitor
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1 Message
1 m ago
Hmm, the page didn't load correctly
I ordered service to and verified everything. I know all the details are correct, but I can’t access my account. I’ve cleared my cache and used different devices. Still nothing.
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