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Hello @user_87aeb3! First I'd like to give you a warm welcome to our Xfinity family, I'm truly sorry to hear that you are experiencing difficulty logging into your account. I love how versatile our Xfinity My Account app is to manage your account. The app is a great way to manage all of your self-service options like automatic payments, view billing details and my personal favorite, the ability to troubleshoot your services within the app. 

When you opened the account did you visit: https://comca.st/3xsPngh to set up your Xfinity user name and password? If so, keep in mind that we never want you to share that information on a public platform.