Visitor
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4 Messages
Hmm, the page didn't load correctly
I can not access my account page through the Xfinity customer portal. It always says "Hmm, the page didn't load correctly". Found another forum post where a user was having the same problem and none of the proposed solutions work for me: https://forums.xfinity.com/conversations/signin-and-account-management/hmm-the-page-didnt-load-correctly/612edd4eef55351432c4057a
Supremely frustrating that I can't see any of my plan info or edit my account in any way, and even worse that the only mode of support is through a forum
CCRobert
Official Employee
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455 Messages
1 year ago
Hello @kyle812 I am so sorry to hear that you are having issues with our online service portal. Can you tell me what you have tried so far to troubleshoot the issue? Like clearing out the cache and cookies? I don't want to have you to repeat anything if possible.
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kyle812
Visitor
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4 Messages
1 year ago
I have tried clearing my cache, tried in incognito mode in multiple browsers, tried to create an Xfinity username like it said to do in the linked post, but when I put in my phone number and then enter the verification code I'm sent it tells me "This information doesn't match our records".
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