Hmm, the page didn't load correctly

Last night I set up an appointment to have my internet installed in my new apartment but today when I decided to check my account because I didn't receive an email confirming my appointment I kept getting a page that says Hmm, the page didn't load correctly.

Some help would be appreciated

Responses

XfinityLinda

Official Employee

•

476 Messages

6 months ago

Hi, @user_d69046! Thanks for connecting with us here on our community. We are sad to here about the trouble with getting your service set up. No worries! We can help. To get started, please send us a Direct Message with your name and the complete service address, so we may look for the order. If we cannot locate it, we'll get you set up with a new one. We look forward to your message.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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U

user_a27bd4

Visitor

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1 Message

6 months ago

I am having the exact same problem. I can login to my account, but get the 'Hmm, the page didn't load correctly' error every time. I believe my install is today, but I don't have any confirmation.

'

1

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XfinityTravis

Official Employee

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418 Messages

Hey there, @user_a27bd4

Thank You for taking the time to post here on the Community Forum. Thank you for choosing Xfinity 😀 We definitely want to look into this for you. If you didn’t receive a confirmation email, there may be an issue with the order. Thank you for sending a Direct Message, I look forward to working with you there. As a friendly reminder, next time please refrain from sending a Direct Message until asked to do so by a specialist.

Our Community Forum was designed to build a positive and thriving peer to peer help community. Unsolicited Direct Messages are against our guidelines. In the future, please post publicly to allow for community engagement, and if needed, we will invite you to message us directly. If you have questions about our forum guidelines, you can find our guidelines here - https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c

If you feel the need to message us directly, our Xfinity Support team is also available directly on Twitter and Facebook Messenger using the links at our contact-us page, here - https://www.xfinity.com/support/contact-us

I am an Official Xfinity Employee.
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6 months ago

0

J

john245678

Visitor

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2 Messages

3 months ago

I have the same problem exactly. I want to check my plan these days since I'm going to move to my new apartment.

1

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XfinityGabby

Official Employee

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705 Messages

Hello, @john245678. We appreciate you taking the time to reach out to our Digital Care Team. We can certainly check to see what's going on with your order. We did receive your DM and will follow up there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

0

Sign-In and Account Management

user_d69046

Hmm, the page didn't load correctly

XfinityLinda

user_a27bd4

XfinityTravis

john245678

XfinityGabby

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