Hmm, the page didn't load correctly

I try to log in app and browser, but I cannot access my account.

The display showed "Hmm, the page didn't load correctly", "A Communication error has occurred..."

What should I do?

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Responses

CCMorgan

Gold Problem Solver

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3.3K Messages

4 years ago

Hi there, user_f334a5. Thanks for taking the time to create a post! We can help.

Are you a new customer or did you recently sign back up for service?

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user_f334a5

Visitor

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2 Messages

@XfinityMorgan

I'm a new customer.

I signed up for the internet service of Xfinity a few days ago.

4 years ago

0

CCTambrey

Gold Problem Solver

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3.4K Messages

Well in that case: WELCOME! :D

We are happy to have you here. I'd love to check into the status of your new account for you so we can get you started off on the right foot. Please send us a Direct Message with your first and last name as well as your service address so we can assist.

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

4 years ago

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user_b95e89

Visitor

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1 Message

Hi, I didn't see the chat icon on the top right next to the bell. How can I reach out for support, I have the same issue

4 years ago

0

Sign-In and Account Management

user_f334a5

Hmm, the page didn't load correctly

CCMorgan

user_f334a5

CCTambrey

user_b95e89

New to the Community?