1 Message

Thu, Jul 21, 2022 6:27 PM

Hmm, the page didn't load correctly when signing on.

Hmm, the page didn't load correctly

I recently purchased a new internet plan on 12/29 and created my Xfinity account. However, when I log into my account on the website, I get a "hmm, the page didn't load correctly" with an option to refresh the page, which does nothing. I would like to have this resolved as soon as possible. 


Official Employee


555 Messages

4 months ago

Hello @user_a642fd, thanks for reaching out for help with your online account. We will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message


Please let me know if you have any questions or run into any problems.

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