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OmniCal
1st Topic

Visitor

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2 Messages

Monday, June 13th, 2022 4:08 PM

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Hmm, the page didn't load correctly Try refreshing the page, if the problem persists, try again later.

I recently tried ordering an internet service and I wanted to check if the order went through or not. While ordering the internet plan I had to make an account with Xfinity. While using the account in order to see if I had successfully ordered the internet plan I keep seeing the message Hmm, the page didn't load correctly Try refreshing the page, if the problem persists, try again later.

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4 years ago

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XfinityAlfonso

Official Employee

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2.6K Messages

4 years ago

Hey there @OmniCal! Thanks so much for reaching out via our Xfinity Forums and for bringing this to our attention! This particular error is mainly web related, so this can have several sources.  Have you tried clearing browsing history and cache cookies from the browser, and trying to login again? This article will walk you through how to do this. 

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OmniCal

Visitor

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2 Messages

@XfinityAlfonso​ Hey I tried clearing my cache and it's still giving the same problem is there any way I can confirm whether or not my order for my internet plan went through or not? 

4 years ago

0

CCZachary1

Problem Solver

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672 Messages

@OmniCal Yes, I can verify if the account was created or not. 

Could you please send our team a private message with your full name and full address?

 

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

4 years ago

0

user_f3eb53

Visitor

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3 Messages

I followed the above steps and I'm still having the same problems.

4 years ago

0

CCKrystal

Problem Solver

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385 Messages

Thank you for following the above instructions, I am sad to read you are still unable to connect with us. Have you tried a different browser or device by chance? 

I no longer work for Comcast.

4 years ago

0

user_f3eb53

Visitor

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3 Messages

I was able to reach direct messaging and shared all the problems I been having. I'd like to know what other information I should attach to it.

4 years ago

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user_f0a2ce

Visitor

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1 Message

4 years ago

I am getting this exact same problem. Could someone please help me out. I have tried chrome and safari. Clearing cache doesn’t work.

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CCCassandra

Problem Solver

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502 Messages

Hi @user_f0a2ce! Thank you for joining us on the Xfinity Forums! I'm sorry that's happening. We can definitely help! Can you please create a new public post with the details for your question and the troubleshooting steps you've tried so far?

I no longer work for Comcast.

4 years ago

0

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