K

Visitor

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2 Messages

Fri, Jun 10, 2022 7:27 PM

Hmm, the page didn't load correctly Issue

Hi, I just signed up today and put an order for a wifi plan. I have not been able to get into any account settings or anything as the following message "Hmm, the page didn't load correctly Issue" pops up. I want to make sure that my order is confirmed and on its way to the right location. I have received an email to verify my email and that has been done but I cannot do anything else. Not sure if its something I did or if it is on Xfinity's end.

Thanks in advance

Kyle

Accepted Solution

XfinityDaryl

Official Employee

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581 Messages

3 m ago

@Ktstueve

 

Thank you for reaching out to us in our Forums. As we strive to make the process as streamlined as possible for our customers, this feedback helps. With that said, I would be happy to look at your order to make sure everything looks right. Could you please send us a direct message with your full name and password? To send a direct message, first make sure you are signed into the forums (if you are not already). Then you will want to click on the "chat" icon in the upper right. Next, click the pen/pad icon. Lastly, choose Xfinity Support. 

Visitor

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2 Messages

@XfinityDaryl​ Just Sent A DM!

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