Hello @user_jf3d4z, thank you for taking the time to leave a post. Sorry to hear you’re experiencing internet issues. I know how frustrating that can be, especially when you’re counting on a reliable connection. Let’s see if we can get things back on track. Have you already tried a few basic troubleshooting steps, like unplugging your modem for about 30 seconds and then plugging it back in? It can also help ensure all cables are securely connected. And just to check, has the modem been moved to a new location recently?
XfinityMarshante
Official Employee
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955 Messages
12 hours ago
Hello @user_jf3d4z, thank you for taking the time to leave a post. Sorry to hear you’re experiencing internet issues. I know how frustrating that can be, especially when you’re counting on a reliable connection. Let’s see if we can get things back on track. Have you already tried a few basic troubleshooting steps, like unplugging your modem for about 30 seconds and then plugging it back in? It can also help ensure all cables are securely connected. And just to check, has the modem been moved to a new location recently?
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EG
Expert
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116.4K Messages
5 hours ago
Concern moved here to the Home Networking help section.
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