Help with second xfinity account opened in September can't open it

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

@user_dit0h0 

I canceled my account ending in 11119 on August 30, 2025 -  then opened another account that was less $ the beginning of September -  I have not

been able to access that second account and I believe there must be a payment due?  My original account was an auto deduct and now has a credit

balance of $10;35.  That is the only account I can access?????

Usually you can't close an account and then turn around a day later and open another one.   This may be why you can't access the account, but I don't know that for sure.  And it sounds as though your original account isn't closed.  An employee should come along and help you with this, otherwise you can call Customer Service and they should be able to help you.

Good Afternoon, @user_dit0h0! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I do understand wanting to ensure you have access to your account fully, and processing the payments. I appreciate you sharing those details @Again, you are correct typically you have to be without services with us for a new account for 90 days. 

Can you please send us a DM to get started with your account? 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

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