Visitor
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1 Message
Help with Account Change Request form
I'm completing an Account Change Request to transfer my roommate's Xfinity account into my name. The form asks for the new account holder's account number. I created an Xfinity ID, but I don't have an account number, and the Account & Identity page has shown 'Something unexpected happened' for several days. Can you tell me whether I should use the existing account number, whether a new account number needs to be created, or whether that field should be left blank?
XfinityRoberto
Official Employee
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2.4K Messages
5 hours ago
Hi there and welcome to Comcast @user_ktn7t4. I am sorry to hear that you are having troubles with the change request form. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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