It looks like you're trying to sign in to HBO Max with a secondary Xfinity ID.

HBO Max requires your account's primary Xfinity ID to setup an HBO Max account and password first, and then share this information with other members of your household. Learn more.

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@XfinityVictor​

HBO Max with a secondary Xfinity ID.

HBO Max requires your account's primary Xfinity ID to setup an HBO Max account and password first, and then share this information with other members of your household. Learn more.

@XfinityVictor​ still can’t sign in. 

I'm sorry that you are still having this trouble user_mzrrc0. I think the issue is with the credentials that you are using to access the account. Since it does not seem like you are using the primary account to log in, can you find your Xfinity ID and reset the password from there so that you can access the account and sign into HBO MAX. 

If you are having trouble with finding your primary ID send us a direct message with your name and service address so that we can dig into the account and figure out the details. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it