Visitor

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4 Messages

Saturday, January 3rd, 2026 10:04 PM

HBO Max sign in issues

I cannot sign in to HBO MAX as it now it says I'm trying to sign in with a secondary account holder. I have only one account and have used the same one for years. 

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Official Employee

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1.9K Messages

3 days ago

 

user_mzrrc0 What error message do you get when tryin to log in?

 

Visitor

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4 Messages

It looks like you're trying to sign in to HBO Max with a secondary Xfinity ID.

HBO Max requires your account's primary Xfinity ID to setup an HBO Max account and password first, and then share this information with other members of your household. Learn more.

Please sign out to continue.

©2023 Comcast. All rights reserved.

Visitor

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4 Messages

@XfinityVictor

HBO Max with a secondary Xfinity ID.

HBO Max requires your account's primary Xfinity ID to setup an HBO Max account and password first, and then share this information with other members of your household. Learn more.

Visitor

 • 

4 Messages

3 days ago

It looks like you're trying to sign in to HBO Max with a secondary Xfinity ID.

HBO Max requires your account's primary Xfinity ID to setup an HBO Max account and password first, and then share this information with other members of your household. Learn more.

Please sign out to continue.

©2023 Comcast. All rights reserved.

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