HBO Max sign in issues

I cannot sign in to HBO MAX as it now it says I'm trying to sign in with a secondary account holder. I have only one account and have used the same one for years.

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XfinityVictor

Official Employee

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2.1K Messages

3 months ago

user_mzrrc0 What error message do you get when tryin to log in?

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U

It looks like you're trying to sign in to HBO Max with a secondary Xfinity ID.

HBO Max requires your account's primary Xfinity ID to setup an HBO Max account and password first, and then share this information with other members of your household. Learn more.

Please sign out to continue.

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user_wja8no

Visitor

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1 Message

3 months ago

I am having the same issue on all apps, phone , fire stick ect.

It worked fine until last night.

What is going on? I am extremely unhappy and I am about ready to get rid of Xfinity totally!!!

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XfinityMarshante

Official Employee

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1K Messages

Hello @user_wja8no, thanks for your comment. This post mentions HBO Max, but you stated all apps. What message are you getting from the apps?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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Sign-In and Account Management

user_mzrrc0

HBO Max sign in issues

XfinityVictor

user_mzrrc0

It looks like you're trying to sign in to HBO Max with a secondary Xfinity ID.

user_wja8no

XfinityMarshante

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