Visitor
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2 Messages
HBO Max (Double Subscription)
Hello, I recently got stream bundle package and i got hbo max standard with it. when i checked my hbo subscription page, i noticed that i have 2 active subscriptions. 1st one Basic with ads. 2nd one Standard (no ads). I want to make sure i am only paying for standard and not for basic with ads on top.
Tried talking in xfinity assistant with live agent and it was no help.
XfinityLinda
Official Employee
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2.7K Messages
22 hours ago
Thanks for meeting here in our community about your HBO Max billing concerns, @user_ee6xlo. We can take a look at your account to make sure you're only billed for the one service. You can also access your billing statement on xfinity.com or your Xfinity app. The charges would be shown on page 3 under Regular monthly charges, and below the Add ons section.
If you would like for me to check on this and your Peacock subscription, you can send me a Direct Message with your name and address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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