U

Visitor

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2 Messages

Sat, Jun 11, 2022 2:06 PM

Have not received a confirmation and keep getting this same message

I signed up last night for new service and have not received a confirmation and keep getting this same message 

This post was created from this reply on different post

Official Employee

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110 Messages

3 m ago

Hello, @user_fd51ba. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3xlDbwy

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Visitor

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2 Messages

@XfinityRose​ thank you. Just sent msg 

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