Visitor
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2 Messages
Have not received a confirmation and keep getting this same message
I signed up last night for new service and have not received a confirmation and keep getting this same message
Visitor
•
2 Messages
I signed up last night for new service and have not received a confirmation and keep getting this same message
CCRose1
Contributor
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242 Messages
3 years ago
Hello, @user_fd51ba. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3xlDbwy
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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