2 Messages
Have 2 accounts, cant access my 2nd account
I have 2 accounts, I cant access my second account. When I log in it always defaults to one account and when I try to switch it comes back to the same account. Also am unable to get to a live person to explain the problem. Very frustrated
XfinityAlyssaA
Official Employee
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1.9K Messages
5 months ago
Good afternoon @user_m3u4x0, and thank you for reaching out on our Community Forums, we appreciate it. I see that you are having trouble accessing your second account, thank you for letting us know as our team is happy to help assist with getting this resolved. To confirm, are your accounts linked? You can link, unlink and switch between accounts by following the instructions here https://www.xfinity.com/support/articles/switching-between-multiple-accounts.
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user_m3u4x0
2 Messages
5 months ago
Yes they are linked and cs agent sees the I am owner on both, just still not able to switch and see other account
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