Visitor
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1 Message
Hanging Cable External Cable Wires
The Comcast cable wires are hanging down 8 feet above my yard from the telephone pole on the property line. Atlantic Electric has already come out and confirmed it is Comcast cable lines.
Please send a technician to fix.
XfinityAdrienne
Official Employee
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1.3K Messages
2 days ago
Hey there, user_gubkas! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the concern with the lines, it certainly is not what we want for anyone. Safety is our priority, and I would be happy to help with getting a ticket to have the lines raised. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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