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user_08a44g
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Wednesday, June 26th, 2024 9:46 PM

Hang tight! Your rewards are almost ready.

https://www.xfinity.com/rewards just says:

Hang tight! Your rewards are almost ready.
Thanks for waiting, we're just adding some finishing touches. Come back tomorrow to explore Xfinity Rewards.
Returning after several days shows the same message.

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6 months ago

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XfinityShawn

Official Employee

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1.1K Messages

6 months ago

 

user_08a44g Are you trying to sign up for the rewards program or claim an offer? 

 

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user_08a44g

3 Messages

@XfinityShawn​ I'm trying to sign up for the rewards program. I don't see any rewards available to me.

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6 months ago

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XfinityShawn

Official Employee

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1.1K Messages

 

user_08a44g New rewards are posted regularly in the Xfinity Rewards portal, with more rewards for customers who’ve been with us the longest. I can only advise to check periodically. Here is a link https://www.xfinity.com/support/articles/xfinity-rewards-faq going over any FAQ's. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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user_08a44g

3 Messages

@XfinityShawn​ Now when I head to https://www.xfinity.com/rewards it says:

We can't offer you rewards right now
Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

Why am I not eligible for Xfinity Rewards? I am the primary account holder and my account is in good standing.

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6 months ago

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XfinityAngie

Official Employee

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1.5K Messages

 

user_08a44g, I would be happy to take a look at your account to see why you are not able to be a rewards member. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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